Shipping & Returns / Refund Policy
Shipping Information
Domestic Shipping (USA Only)
We ship all orders via USPS, UPS, or FedEx and include shipping insurance for added protection.
- Processing Time: Orders ship within 3–5 business days.
- Delivery Time: Typically 3–7 business days after processing.
- Tracking: You’ll receive a tracking number via email once your order ships.
Note: Delays may occur due to holidays, weather, or carrier backlogs.
Shipping Costs
- Shipping fees are calculated at checkout.
- Free shipping is available for orders over a certain amount—check your cart for details!
Returns & Exchanges:
Return Window: You have 14 days from delivery to request a return or exchange.
Chargebacks & Disputes
If you’re unhappy with your order, contact us first at Contact@Ethoterra.com—we’re happy to help! If you file a chargeback, we will provide proof of delivery and order fulfillment. Unjustified chargebacks may result in account suspension.
Have Questions?
Email us at Contact@Ethoterra.com—we’re here to help!
How to Return an Item
- Email Contact@Ethoterra.com with your order number and reason for returning.
- Wait for approval and return instructions.
- Pack the item securely in its original packaging and ship it back with tracking.
Note: Return shipping costs are the responsibility of the customer unless the item is defective.
Refunds
- Refunds are processed within 5–7 business days of receiving the returned item.
- We refund the original payment method used for the purchase.
Exchanges
Want a different size or style? Let us know in your return email, and we’ll arrange an exchange once we receive your return.
Damaged or Defective Items
If your order arrives damaged or defective:
- Take photos of the damage.
- Email Contact@Ethoterra.com with your order number and photos.
- We’ll either send a replacement or process a refund.